Electrical faults do not keep office hours. A burning smell behind a socket, scorch marks round a plug, a board that will not reset or the whole house going dark at eleven at night all need dealing with there and then. We answer the phone 24 hours a day, seven days a week, right across St Helens and you speak to an electrician rather than an answering service.
If it feels dangerous, switch off at the main switch if it is safe to reach, keep everyone away from anything hot, buzzing or wet and ring us. Describe what you can see and we will tell you exactly what to do next while we are on our way. Anything that sounds dangerous goes to the front of the queue and you get an honest arrival time rather than a vague window.
Answered day and night
24 hours a day, seven days a week, weekends and bank holidays included. A real electrician on the end of the phone.
Made safe first
Anything dangerous is isolated straight away, before anything else happens, then we find out what caused it.
Based in Parr
The van is parked in St Helens, so we are not travelling from another county when you need someone quickly.
Your questions, answered
What counts as an electrical emergency?
Burning smells, scorching or sparking, anything hot to the touch, water reaching electrics, a board that will not reset or a total loss of power you cannot explain. If you are unsure, ring and describe it. We would rather talk you through it than have you guess.
How much does an emergency call-out cost?
It depends on the time, the job and where you are, so the price is agreed on the phone before anyone sets off. Nothing starts until you have said yes. Across the UK an out-of-hours call-out typically starts around £90 to £150 for the first hour.
How quickly can you get to me?
That depends on where you are and what is happening. You get an honest arrival time on the phone rather than a promise we cannot keep and anything dangerous goes first.
Should I switch anything off before you arrive?
If there is a burning smell, scorching or sparking, turn off the main switch at the board if it is safe to reach. Then keep everyone away from it and wait for us. Do not try to reset a board that has tripped for an unknown reason.
Ready for electrics done properly?
Free fixed quotes across St Helens and Merseyside. Careful work, an immaculate finish and a price that doesn't move.